Question 1

I am unable to book my session or service

Accepted Answer

Check that all required fields in the form are completed before submitting.

Question 2

The site is malfunctioning on my phone.

Accepted Answer

Please specify your phone model and browser in the reporting form when contacting us through the reporting form.

Question 3

I did not receive an email after my request

Accepted Answer

Remember to check your spam or junk mail folder.

Question 4

How do I book a photo session?

Accepted Answer

You can submit your request directly via the website's booking form. A personalized quote will then be sent to you before final confirmation of your session. Alternatively, you can go to the menu and select "Book my service".

Question 5

Is the reservation confirmed immediately?

Accepted Answer

The reservation becomes final after validation of the quote and receipt of the required deposit.

Question 6

Where do the photo shoots take place?

Accepted Answer

Sessions can be held outdoors or at a location of your choice, depending on the service booked. Studio sessions are also available (quote required).

Question 7

Do I need to know how to pose?

Accepted Answer

Absolutely not ✨Each session is guided with kindness to help you feel naturally comfortable in front of the camera.

Question 8

Can I bring someone with me?

Accepted Answer

Yes, depending on the type of session booked. Some services allow the presence of a relative or family member.

Question 9

How long does a session last?

Accepted Answer

The duration varies depending on the service chosen. All information is specified when the quote is sent and in our service descriptions.

Question 10

How long will it take to receive my photos?

Accepted Answer

Delivery times vary depending on the time of year and the type of session. You will receive an estimate after your photoshoot. However, the standard minimum delivery time is 15 days.

Question 11

How will I receive my photos?

Accepted Answer

Your photos are delivered via a private online gallery accessible from all your devices.

Question 12

Are the photos retouched?

Accepted Answer

Yes. Each selected image benefits from retouching work to maintain a professional, natural and harmonious result.

Question 13

Can I download my photos multiple times?

Accepted Answer

Yes ✨Downloads are unlimited for the duration of your access to your private gallery.For individual customers: 1 month with a 1-month extension (fee applies).For business customers: 2 months with a 2-month extension (fee applies).

Question 14

Will my photos remain confidential?

Accepted Answer

Yes. Your images remain private and are never published without your prior consent.

Question 15

Can you give a photo shoot as a gift?

Accepted Answer

Of course ✨Photo sessions are a wonderful gift idea to celebrate an important moment or simply to treat yourself.

Question 16

What happens in case of cancellation?

Accepted Answer

Any request for cancellation or postponement must be made as soon as possible in order to find a suitable solution.If the cancellation takes place up to 30 days in advance, the refund is full.If the cancellation takes place less than 15 days before, your 50% deposit is due.

Question 17

Can I share my photos on social media?

Accepted Answer

Yes, with pleasure ✨A small credit to By Sanata Photography is always appreciated when sharing.

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